Delivery Information

Postage costs

Our charges are based on your location and the weight of your order. This is calculated on the checkout page and given to you before you finalise your purchase.

  • Standard shipping is £6.50 mainland UK (delivery 1 - 2 working days). Same day dispatch for orders placed before 1pm.
  • Standard shipping is £10 for Scottish Highlands & Islands, including the following postcodes: AB25, AB31, AB33-38, AB41-56, TR21-25.
  • Next day delivery is £10. Please note, next day delivery is not available for Scottish Highlands & Islands, including the following postcodes: AB25, AB31, AB33-38, AB41-56, TR21-25.
  • Saturday delivery is £12. Orders must be placed before 2pm on Friday for Saturday Delivery between 7am - 2pm (excluding bank holidays). Please note, Saturday delivery is not available for Scottish Highlands & Islands, including the following postcodes: AB25, AB31, AB33-38, AB41-56, TR21-25.

Free deliveries

We offer free delivery on orders over £100 for the majority of UK postcodes and free delivery on orders over £200 for Scottish Highlands and Islands and the following postcodes: AB25, AB31, AB33-38, AB41-56, TR21-25.

Large quantities

Orders containing a large number of cases, usually over 15, are often delivered palletised via haulier. This is to ensure the safe and secure transportation of goods. The haulier offloads the pallet(s) and does not take the cases into your premises, as pallet orders are delivered kerbside only.

For any opening times and other delivery notes, please contact us so we may inform the haulier.

Delivery times

 

  • Standard shipping: Our courier aims to deliver your order in 1-2 working days.
  • Please allow at least 2-3 working days for the following postcodes: AB25, AB31, AB33-38, AB41-56, TR21-25. Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-99, KW0-14, PA20- 40, PH45-99. Scottish Islands: HS1-9, KA27-28, KW15-17, PA41-80, PH42-44, ZE1-3
  • Please note, Next Day AM delivery is currently not available for the above postcodes.
  • Next Day Delivery: Our courier aims to delivery your order in the next working day as an AM morning delivery, providing you order was placed before 1pm. If your order was placed after 1pm, it will be dispatched the next working day and delivered the working day after.
  • Free deliveries: Our courier aims to deliver your order in 1-2 working days and 2-3 working days for the above postcodes.
  • Palletised deliveries: Our courier aims to deliver your pallet(s) in 3-4 working days.

We do not dispatch at the weekends, nor does the courier deliver at the weekend.

 

Support

We promise to do our best to meet our commitments, but unfortunately things can go wrong. This could be due to courier delays or delays in payment. If you feel something is wrong, please contact us immediately so we can resolve the issue.

For all order queries, please contact our customer service team on 0208 1490062 or email sales@innsupplies.com

Alternatively, you can chat to us on our website Monday to Friday 9am to 5pm.